At Busby's, we want to make every customer a happy customer. Below is just a few of the comments we've received from clients, and we'd love to add you to the list!
Charles Cummings, Augusta, GA
Very pleased with the prompt and knowledgeable service provided by not only the technician but the service department as a whole. Thank you not only for your service at the lake house but to the other two houses in Augusta!
Craig Lamar, Belvedere, SC
We have been using another company with our last 2 or 3 units. They were nowhere close in their professionalism of presentation of units, or in their installation. Your team showed up, 3 trucks, and went right to work. They all were very informative, professional, and worked so good as a Team. I felt very comfortable with them in my home.
Pete and Melissa Pinkston, Grovetown, GA
Andre did an outstanding job repairing my a/c system. He is very knowledgeable, courteous, and friendly. He knows his profession and makes the customer feel very good about his repair work. Thanks!
Frank Hughes, Martinez, GA
I was very pleased with the response after my call at 8:00 am on a Monday morning. Within 15 minutes after my call, a call came from your service department that a technician was on his way. He arrived within 15 minutes, diagnosed my problem, procured the parts, and completed the repair by 10:15 am. My a/c is operating fine now. I would like to comment Rick with his knowledge and professionalism. I recommend Busbys to everyone. Thanks again.
Mrs. Jerry S Gentry, Clarks Hill, SC
Always professional and takes care of problems on site. Answers any questions I have and moves along quickly on job. Trust in your company and the workers you send to work in my home. Thank you.
Robert E Widener, Grovetown, GA
Busbys has always been my favorite heating and air condition company to call since the very first job a few years back. I will always call them first when I need the job to be done right!!
Mark Gonsalves, Augusta, GA
The service repairman that was sent to my home was a true professional who also had the patience to explain everything to my satisfaction.
MaryAnn Skinner, Hephzibah, GA
I was happy about how quickly an appointment was set up. The installation was great and Im really happy about the working of the unit. I'd recommend Busbys to anyone.
Gail R Turner, North Augusta, SC
Have been a Busby customer for several years. Always receive courteous and professional response to my calls and resulting service. I always ask for Tommy Way when I need a sales person. He is friendly and genuine in manner and projects a trust worthy attitude. I trust his knowledgeable judgment.
Virginia Rushing, Augusta, GA
I have been a customer of Busbys for over 20 years. Every technician and customer service person is always courteous and goes the proverbial "extra mile" to assist with and take care of concerns, repairs, or helpful information.
Marie Creel Cain, North Augusta, SC
I appreciate the promptness and care of installation fast efficient and job done with care and concern for keeping the work area clean and neat. Your installers were very knowledgeable and thorough.
Paul Walker, Augusta, GA
Busbys is a long term business with customer care yet high in priority. (Not the national corporate philosophy.) I remain with Busbys because they care. Their technicians radiate the philosophy.
Amy Henry, Evans, GA
My technician was thorough, prompt, professional, polite, and very helpful explaining my a/c needs present and future. He solved the problem quickly and in the future I would request him and use Busbys. (His name was Thomas.) I was very appreciative of your quick response to have someone like Thomas fix my problem in this 100+ heat.
Donna Leggett, Augusta, GA
Incredible convenience, response time and professional service. From my first phone call at 8:40 on a Sunday morning to 11:40 am when my a/c was repaired. Your phone answering service was very helpful and all of your employees have been courteous and responsive. Thank you!
Jackie and Frank Leonard, Evans, GA
A Busby's technician came out after normal hours to help us out when the a/c went out and it was approaching over 90 in the children's bedrooms. He got it fixed temporarily until new parts came in. Repairs were made quickly once the materials arrived. Busby's worked hard to get our a/c back up, which was terrific given the heat.
Cynthia L Green, Harlem, GA
In less than 24 hours you had come out and repaired our a/c unit. Amazing speed and accuracy, especially for our extremely hot and humid summers. Friendly techs that speak in every day terms that we lay folks could understand. Reliable, friendly, and affordable service!
Mildred Thomas, Augusta, GA
Your technicians are very courteous showing respect for my home. Your workers have been coming to my home since 2000 I have never had a problem with them or their work. They are highly trained in doing their job.
Marshall M Abraham, Martinez, GA
Your response was really good considering my wife was being released from the hospital the same morning. I cannot thank you enough for the quick response. Thanks again!
Candy Thompson, Grovetown, GA
I loved the professionalism your company offers. As a single woman many people can take advantage. I loved the respect, courtesy, and professional advice all of your employees offer. You all are very trustworthy! Thanks!
Benton and Alora Bridges, Augusta, GA
Sales consultant (Tracy) was extremely helpful (and so pleasant) to make sure all details were covered. A very nice experience and we could not be more pleased with the windows. Also, a great installation crew!
Donna & Steve Johnson, Aiken, SC
We are truly impressed with the professional attitude of everyone we have encountered. We will definitely recommend your company to any of our friends.
Pablo Roman, Hephzibah, GA
It has been awhile since I have dealt with a commercial vendor whom I felt comfortable with and one that has instilled confidence in me. All the folks associated with this work request did an outstanding job, were friendly and courteous, and went above and beyond what I expected. Thanks for being who you are!
Patricia Moon, Augusta, GA
I never feel like they are rushing - I always feel like they are treating my system like their own. They go over the whole system, and if they find something wrong, they show me the problem and explain what it is so that I understand. They never made me feel as though I bothered them with any questions I had.
Nanette Martinez, Martinez, GA
Arrived on time - courteous - very clean. Explained what they did - made sure everything was right - went the extra mile. Put in an on/off switch; soldered the tin to go up the chimney; cleaned, taped and insulated the unit. Didn't try to sell me what I didn't need. I know I got a professional job and got my money's worth.
Belvedere Women's Club, Belvedere, SC
We trust Mr. Busby and know he will back up his word.
Barbara & Fred Sims, Augusta, GA
Very professional, very considerate and polite - I would not imagine that I could find better service anywhere.
Carol McCullough, Martinez, GA
I am impressed with the service I received before, during and after the sell. I would highly recommend Busby's. Thanks for a job well done.
Ronald Aronow, Augusta, GA
Your professional staff has always been there for us over the years with performance that excels.
Mrs. James E. Wells, Hephzibah, GA
This crew was absolutely outstanding - it was a difficult job - they were courteous, etc. Both days when they left you would never know they had been there, and it was pure pleasure. Over 35 - 40 years of doing business with your company, you have always had well-trained people; but in this day and time you are to be commended to maintain the standards you do. Thanks!
Terry Greenan, Augusta, GA
Excellent service, fast, knowledgeable and courteous.
Roxane Barrife, Martinez, GA
I am most definitely satisfied with my new heating and air unit. Everything was explained down to financing. I received an immediate appointment and installation. I was treated with courtesy, and all technicians were knowledgeable. Thank you.
Lillie Hamilton, Augusta, GA
I'm extremely impressed with Busby's personnel. The Comfort Consultant was very helpful. I felt quite comfortable that I was getting a unit that would satisfy my needs. All other employees have been courteous and professional both during office hours and after.
Joseph D. Wright, Martinez, GA
Thanks for responding at such a late hour. The temperature was very high and humid. Excellent service and very professional. Glad that we called your company.
Calvin L. Cooks, Trenton, SC
You have a staff of hard workers doing an outstanding job. Your Installation Technicians were very courteous and knowledgeable.
Ray Jasniecki, Evans, GA
I realize this may be the 'slow season' for HVAC work, but I especially appreciate the speed with which our call was answered. The problem was discovered early on a Saturday morning - within 2 hours the Technician arrived and fixed the problem. Also appreciate not having to pay overtime for Saturday as most HVAC companies do. The person receiving the call, and the Technician were extremely courteous and professional. We signed up for a Comfort Club Membership (ESA Maintenance) because of this.
Earnest Brighthop, Augusta, GA
I have used Busby's service and products for the past eleven years. All of the products have been good. They have always stood by their warranties. The Technicians are very courteous and sensitive to one's feelings. They always explain every procedure thoroughly before and after. Your Comfort Consultant is also very good. I will continue to use your company and will recommend you to others.
Johnny Weathers, Augusta, GA
As I told Rick Busby, I am so impressed with your employees and services, I would like to go to work for your company.
W.M. Freeman, Augusta, GA
YOU ARE THE BEST!!